# When records and answers disagree

Lesson 4 of [Compare memory care homes across registers](https://memorycarehomes.fyi/academy/compare-memory-care-registers-and-records.md), 15 minutes.

Sometimes the listing, the register and the home say different things. Handle each case in the same way. Steps 1. Write down each statement with its source and its date. 2. Read the register again. The listing can be out of date. 3. Ask the home in writing to explain the difference. 4. If it is stil…

The rest of this lesson is for learners enrolled in the course. [See how Compare memory care homes across registers works](https://memorycarehomes.fyi/academy/compare-memory-care-registers-and-records.md).

Also on the [web page](https://memorycarehomes.fyi/academy/compare-memory-care-registers-and-records/when-records-and-answers-disagree).