# Refund policy

Paid plans on MemoryCareHomes are subscriptions that renew each period until you cancel. This page says what happens when you do.

## 1. Cancelling

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Changing plans works the same way: upgrade or downgrade in the billing portal and the change applies at the end of the current period.

## 2. Refunds

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## 3. Ask for a refund

Write to [support@memorycarehomes.fyi](mailto:support@memorycarehomes.fyi) from your account email, with the memory care home and the charge you mean. We answer every refund request ourselves.

Plan details and prices are on the [pricing page](https://memorycarehomes.fyi/pricing).